Effective Date: 10/10/24
At Fekomistore.com, we are committed to providing high-quality products and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure you have a positive experience with us. Please review the following details about our refund and return process.
1. Return Policy
We accept returns under the following conditions:
- Eligibility for Return: You have [24 hours] from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including all tags, accessories, and documentation.
- Non-returnable Items: Certain products are not eligible for return, including:
- Items that have been used, worn, or washed.
- Gift cards and promotional items.
- Health or personal care items (for hygiene reasons).
- Custom or personalized products.
To initiate a return, please contact us at info@fekomistore.com with your order number and reason for the return. Our customer service team will guide you through the process.
2. Return Shipping
- Customer Responsibility: You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- Shipping Instructions: Please ensure that the item is securely packaged and shipped with a trackable method. We are not responsible for items lost or damaged during return transit.
3. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [insert time frame, e.g., 7-10 business days].
- Partial Refunds: In some cases, only partial refunds will be granted, such as for items not in their original condition or returned beyond the eligible return period.
- Refund Method: Refunds will be issued back to the original payment method used during the purchase.
4. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please take the following steps:
- Check your bank account and payment method for the refund.
- Contact your credit card company or bank, as it may take some time before the refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us at info@fekomistore.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@fekomistore.com to initiate the exchange process. We will provide further instructions on how to return the defective item and receive your replacement.
6. Cancellations
You may cancel your order if it has not yet been processed or shipped. To cancel your order, please contact us immediately at info@fekomistore.com. If your order has already been shipped, you will need to follow the return process outlined above.
7. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us at info@fekomistore.com within [insert number of days] days of receiving the item. We will arrange for a return or exchange at no additional cost to you.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
9. Contact Us
For any questions or concerns about our Refund and Return Policy, please contact us at:
Fekomistore.com
Email: info@fekomistore.com