Effective Date: 10/10/24

At Fekomistore.com, we are committed to providing high-quality products and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure you have a positive experience with us. Please review the following details about our refund and return process.

1. Return Policy

We accept returns under the following conditions:

To initiate a return, please contact us at info@fekomistore.com with your order number and reason for the return. Our customer service team will guide you through the process.

2. Return Shipping

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

4. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please take the following steps:

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@fekomistore.com to initiate the exchange process. We will provide further instructions on how to return the defective item and receive your replacement.

6. Cancellations

You may cancel your order if it has not yet been processed or shipped. To cancel your order, please contact us immediately at info@fekomistore.com. If your order has already been shipped, you will need to follow the return process outlined above.

7. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us at info@fekomistore.com within [insert number of days] days of receiving the item. We will arrange for a return or exchange at no additional cost to you.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Contact Us

For any questions or concerns about our Refund and Return Policy, please contact us at:

Fekomistore.com
Email: info@fekomistore.com